When the pandemic struck, JD.com had to move swiftly in support of the Chinese people to curb the spread of the virus. The company’s management, headed by Richard Liu, announced a donation in the form of supplies to Hong Kong’s medical workers. JD.com delivered the first batch of donations in mid-February. The truck contained almost 15,000 PPEs, masks, sanitizer bottles, and protective gloves meant for the healthcare workers in the region.
The company sourced the items from warehouses and manufacturing plants across China and brought them together before distributing them to different healthcare facilities. As per the firm’s plan, JD’s workers will continue gathering Covid-19 relief supplies in its warehouse before distributing them to local hospitals. JD took a quick step in supporting Hong Kong’s fight against the coronavirus.
The management promised to continue taking stock and delivering the needed supplies to the frontline healthcare workers in the shortest time possible to meet the hospitals’ urgent needs.
Introduction of a Special App
Since Hong Kong was experiencing a rise in demand for necessities to fight the pandemic, JD created a portal on its App. The company introduced the particular App to Hong Kong’s residents to conveniently shop online. They also use the App to get discounted rates on various items and free delivery services to reduce the spread of the virus. JD Health introduced users with a free online consultation service where they get access to treatment and medical prescriptions from healthcare professionals.
The residents also use the platform to obtain information regarding the prevention of coronavirus infection. Patients use the platform to get a consultation from some of the best medics in the city. In addition, they receive a diagnosis, treatment, and medication prescription for various medical conditions.
JD Health brought together the top online and offline healthcare practitioners in Hong Kong to provide the city’s dwellers with physical and mental support, prescription, administration of medicines, and information about the virus’s prevention, acquisition and spreading.
The Registration Platform
JD introduced a registration platform for people in affected areas to use while requesting medications. It enabled the company to supply medicines to the patients’ localities. Towards the end of April, more than 80,000 patients had requested drugs using the platform. The firm hopes to deliver more supplies throughout the city with the help of the local government.
The JD Health Online Portal
The company created a unique online portal for individuals who need to prevent the spread of the virus. Users can request products such as oxygenators, anti-virus kits, clinical thermometers, and others through the portal. Consumers can use the portal to request supplies from home while having minor symptoms and while traveling.
The firm, also known as Jingdong, is one of the top online Chinese retailers. Richard Liu formed it, and its headquarters is in Beijing. Although the firm has been in operation since 1998, it started providing e-commerce services in 2004. Initially, it sold magneto-optical items but later introduced the sale of electronic products, mobile phones, and computers. The firm is a leader in the market for using AI to deliver products in marginal areas using robots and drones.
Since the pandemic struck, the company has supported Chinese dwellers affected by its effects. For example, it has enabled people in different cities, including Shanghai and Hong Kong, to receive medicines for various ailments. JD collaborated with healthcare experts and pharmacies to supply PPEs, medications, and knowledge about Covid-19 to people across China. Thanks to the App introduced by JD Health, consumers can now request medicines and get information about Covid-19.